Terms and Conditions
1. Money Laundering is the process by which individuals attempt to conceal the origin and ownership of proceeds of illegal activity. Generally, money laundering involves any financial transaction:
1.1 Using funds derived from criminal activity; or
1.2 Conducted to facilitate or conceal criminal activity.
2. Money laundering activity is highly regulated by global and international legislation therefor any Company is strongly advised to implement AML Code of Practice, to avoid legal procedures and sanctions in the future.
3. The risk of Money Laundering by criminal elements through the company is the exploitation of the deposit/withdraws procedures made available by the Company, and the opportunity to present to law enforcement and tax entities that the source of the funds coming from the Company, is profit made in the Forex Markets.
4. For example - If the Company would allow a deposit of one entity to be credited to another entity's trading account, then the entity that owns the trading account can withdraw those funds to its own bank account, and report them as profits. This will disconnect the flow of funds from the depositing entity to the withdrawing entity. Criminal elements may use that option to transfer funds undetected by law enforcement agencies and conceal the true origin of the funds. The same applies to transfer of credit between accounts belong to different entities etc.
5. To avoid such abuse of the Company, the rule of thumb is not to allow the transfer of funds between different entities. For that, the Company must implement KYC ("know Your Client") procedures.
1. The customers of the Company are subdivided in two categories:
1. Private Customers (natural persons) residents of any country.
2. Corporate Customers (legal entities) residents of any country.
2. If the customer is a private person (natural person) the following documents must be collected:
1. Full name details.
2. ID number, and/or passport number (original or certified copies).
3. Proof of residency– Copy of utility bill.
4. Swift confirmation of the bank transfer. The information of the bank account showed on the SWIFT must be identical to (a) and (b) above. Otherwise, the deposit must be returned to the same bank account it came from, immediately, without crediting the trading account.
3. Withdrawals must be made to the same bank account the money was deposited from (to prevent money transfer between different entities' bank accounts, through the Company), and in the same currency (to prevent currency changes through the Company).
4. If the original account is no longer available, funds may be transferred to a different account of the same entity (you will need to get a copy of a check or other instrument proving the new account ownership), in the same currency and into the same country the original deposit was made from.
5. If the customer is a corporation (legal entity) the following documents must be collected:
1. All statutory documents (Certificate of incorporation, memorandum and articles of association), and amendments to them (original or certified copies).
2. Details on the shareholders, directors and ultimate beneficial owners (same details as those for natural persons described below).
3. Powers of attorney for the persons carrying out interaction with the Company on behalf of the Customer (issuing orders, signing documents for opening the account and other procedures).
4. Swift confirmation of the bank transfer. The information of the bank account showed on the SWIFT must be identical to (a) and (b) above. Otherwise, the deposit must be returned to the same bank account it came from, immediately, without crediting the trading account.
6. Withdrawals must be made to the same bank account the money was deposited from (to prevent money transfer between different entities' bank accounts, through the Company), and in the same currency (to prevent currency changes through the Company).
7. If the original account is no longer available, funds may be transferred to a different account of the same entity (you will need to get a copy of a check or other instrument proving the new account ownership), in the same currency and into the same country the original deposit was made from.
1. One can NOT deposit from a company he owns - to his personal trading account, and vise versa.
2. One cannot get deposits from his brother/mother/other relative bank account; unless that relative joins the trading account (signs the trader agreement).
3. Cash deposits to the Company's account by traders are forbidden. If such a deposit did occur, then in case of a withdrawal request, the trader will need to supply bank account details of the person who made the cash deposit, with a written proof of the account details (check, credit card etc.).
4. Do not credit a trading account before the deposit was complete (i.e. the required business days (usually three) have passed following the deposit). Do not credit the trading account based on future payments or checks.
5. A client cannot transfer funds between trading accounts not under his own name.
For all client registrations on or after February 1, 2014, the agreement below applies. For any and all clients registered prior to February 1, 2014, you must request for your account to be migrated to CTFC, Limited trading as Caesar Trade.
This Client Agreement is entered by and between CTFC Limited incorporated in New Zealand, whose principal place of business address is at 20-22 Munroe Street, Napier, 4110, New Zealand (the "Company"), and the person or legal entity that has applied to open a trading account at the Company's trading platform (the "Client"), according to the terms and conditions detailed herein.
This agreement, along with the Company's Risk Disclosure Document, as well as any legally binding document entered into between the Company and the Client, all as amended from time to time (together: the "Agreement"), set out the terms upon which the Company will deal with the Client in respect to placing and executing foreign exchange rates and other financial instruments transactions orders, on the Company's trading platform ("Forex Trading"), and any other service made available by the Company to the Client.
2. The Trading Account
2.1 The Company will open an account for the Client (the "Trading Account”) as soon as reasonably practicable after the Company has received confirmation that the Client has agreed to enter into this Agreement, together with a completed application form (if applicable) and all other information on the Client required by the Company to be provided. The Client confirms that all information provided by it is full, accurate and complete. If there is a change in relation to any of the information provided by the Client, the Client must notify the Company immediately of any such change.
2.2 The Trading Account will be activated by the Company as soon as the Company has identified the funds credited by the Client to the Trading Account. However, if the Company opens a Trading Account and funds are credited to it before the Company is satisfied that all requirements in relation to the opening of such Trading Account under Applicable Regulations , have been complied with, then either: (i) the Company need not activate the Trading Account and in such circumstances no trading shall be permitted in relation to a Trading Account; or (ii) the Company may activate the Trading Account and permit trading in relation to the Trading Account subject to such limitations, and to the satisfaction of such further requirements in relation to the opening of such Trading Account under Applicable Regulations as the Company may impose (for example, in relation to the provision of further information on the identity of the Client). In the event that a Trading Account is activated but any such requirements are not complied with, the Company may freeze the Trading Account by closing out all existing positions and no further trading shall be permitted in relation to the Trading Account. Where a Trading Account is not activated or is frozen, no funds held by the Company in respect of that Trading Account may be transferred back or to any other person until the Company is satisfied that all Applicable Regulations have been complied with.
2.3 In relation to any Transaction entered into pursuant to the Agreement the Company may act, according to the Company's sole discretion as principal or as agent on the Client’s behalf. Therefor the Company may act as the counter party to the Clients Trading activity. The Client confirms that it acts as principal and not as agent or trustee on behalf of someone else. Accordingly, the Client agrees that it shall be directly and fully responsible for performing the obligations of the Client under this Agreement, including in respect of each Transaction made by or on behalf of the Client. The Company shall not accept any other person as an indirect client in respect of this Agreement and shall accept no obligation to any such person unless otherwise specifically agreed in writing.
2.4 Usage of the Trading Platform provided by the Company is by limited license given by the company to the client. The license is personal, non transferable and is subject to this Agreement. The Client may not transfer, assign, and enable other to make any use of the license, and/or give the Clients access codes to the Trading Account to anyone. Any action taken in contradiction to these terms and any damage caused to the client, the company and any third party will be under the client's sole responsibility.
2.5 The Client hereby represents and warrants that his engagement with the Company in to this Agreement and his use of the Company's services are in full compliance with the law applicable to the Client.
3.1 The Client may transfer funds to the Company with different methods of payment as permitted by the Company from time to time and in any currency (acceptable by the Company), and such funds will be converted and managed in the Trading Platform in US Dollars, according to an exchange rate determined by the Company's according to the known rates at the Market.
3.2 When making a bank transfer, the Client is required to make use of one bank account, present in its country of residence and registered under its name. The Client must send the Company an authentic SWIFT confirmation, stating full bank account details. Non-delivery of the SWIFT confirmation or the details not conforming to the Client's details registered at the Company may result in the funds not being credited to the Client’s Trading Account and the return of the funds transferred to the Company.
3.3 When making a funds transfer to the Company by cheque or any other method permitted by the Company in accordance with Applicable Regulations, the Client will be required to identify itself according to the Company’s regulations and any Applicable Regulations. The Company does not accept transfers of cash. The Client is required to provide such further full and true information and sign any document required by the Company to enable proper operation of the Trading Account.
3.4 Whenever the Client transfers funds to the Company, those funds belong to the Company and will be treated by it as its own for the purpose of securing or covering the Client's present, future, actual, contingent or prospective obligations, subject only to any contractual obligation of the Company to pay or return money to the Client according to the terms of this Agreement. The Client will not have a proprietary claim over money transferred to the Company, and the Company can deal with it in its own right. In determining the amount of collateral and the amount of the Company's obligations to pay or return money to the Client, the Company may apply such methodology (including judgments as to the future movement of markets and values), as the Company considers appropriate, consistent with Applicable Regulation.
3.5 The Funds deposited with the Company by the Client, together with any Profit or other Benefits the Client may be entitled to according to a specific agreement with the Company, shall be used as security to any Transaction, including Trading Losses, Commission and any other Fee or debt owed by the Client to the Company, which will be automatically deducted from the Client's equity in the Trading Account. The Client's Funds shall not bear any interest or any other benefits (except for rollover/swap calculation, as defined below). Trading in CFD's, binary options or other trading methods that relate to a reference security shall not grant the Client any right to dividends, voting, allocations or any other Benefits, but may be subject to adjustments according to financial events which affect the reference security, such as distribution of dividends, splits etc.
3.6 Repayment of any funds by the Company to the Client will be in the same currency and to the same account/credit card from which the funds were originally transferred, unless the Company has decided, by its own discretion, to return the funds to a different account of the Client.
3.7 The Client declares that all funds that it transfers to the Company do not derive from any criminal or other illegal activity and without any violation of any applicable anti money laundering laws and regulations.
3.8 The Client will have no claim against the Company and will not hold the Company responsible for any delay and/or differences originating from a credit company's rates calculation and/or commission and/or any other debit, including credit companies’ identification regulations and any other demand. In addition, the Client will have no claim against the Company and will not hold the Company responsible for any delay and/or differences and/or any commission etc. originating from banking system.
3.9 If the Client gives an instruction to withdraw funds from the Trading Account, the Company shall pay the specified amount (less any transfer charges, if applicable) within two Business Days once a duly instruction has been accepted and at the moment of payment, the Client’s margin requirements have been met. The Company may cancel the Client withdrawal order, if, according to the Company's discretion, the remaining funds (after the withdrawal) shall not be sufficient to secure open Position(s) in the Trading Account.
3.10 The Company shall debit the Client’s Trading Account for all payment charges. If the Client has the obligation to pay any amount to the Company which exceeds the amount held in the Client’s Trading Account, the Client shall immediately pay such amount upon Company's request.
3.11 The Company shall not provide physical delivery in relation to any Transaction. As mentioned above, Profit or loss is credited to or debited to or from the Trading Account (as applicable) once the Transaction is closed.
4. Fees & Charges
4.1 The Company does not charge brokerage fees or commissions for executing trades. The Company derives revenue from the spread on Transactions (i.e. the difference between buy/sell prices quotes offered by the Trading Platform to the Client). It is the Client’s responsibility to decide whether or not it wishes to trade at such prices.
4.2 The Company charges a fee for transfers of funds standing to the credit of a Trading Account from the Company to the Client at its prevailing transfer rate, currently equivalent to USD _____ per transfer, and this amount will be a deducted from the Client’s Trading Account.
4.3 The Company may levy an additional charge(s) on transfers of funds to be credited to a Trading Account made by debit card or credit card.
4.4 The Company may introduce additional fees and charges, and may change any existing fees and charges, at any time by giving the Client not less than 10 Business Days notice of such changes.
5.1 The Trading Platform supplied by the Company enables trading in foreign exchange rates of different currencies, commodities, CFD's and any other financial instruments made available by the company (all hereof: "Financial Instruments").
5.2 The Trading Platform displays Indicative Quotes of exchange rates of different financial instruments pairs, based on different financial information systems, as the most updated exchange rates in the international Forex markets. For determining the exchange rates for different time periods, the platform is making mathematical calculations according to known and accepted Forex markets formulas. It is acknowledged by both Parties that due to different calculation methods and other circumstances, different trading platform and/or markets may display different price quotes.
5.3 The Company's Trading Services are available during regular Forex Trading hours, Monday-Friday. Transactions are automatically renewed (“rolled over”) every night at 22:00 GMT from the day the Transaction is opened until the Transaction is closed.
5.4 A Transaction is closed in any of these events: (A) the Client closes the Transaction; (B) The Transaction meets with stop loss, take profit or other predefined criteria set by the Client or the Company under this Agreement (see clause 6 for further information on order types); (C) the Transaction expires according to the expiration time set by the Client or the Company, if applicable; (D) The Client does not have sufficient funds in their Trading Account to hold that Transaction open.
5.5 The Company does warrant that trading in the Trading Account will be available at all times.
5.6 Placing orders - Orders may be submitted to the Company by the Company's electronic Trading Platform via the internet, or by Email, fax or telephone, unless the Company informs the Client that particular orders can only be given in a particular way. If any order is received by the Company by telephone, computer or other way, the Company may ask the Client to confirm such order in writing. The Company shall be under no obligation to act upon such order until such confirmation is received. Orders for the simultaneous sale and purchase of a financial instrument on behalf of the same beneficial owner may not be given under this Agreement (one shall cancel another).
5.7 The Client authorises the Company to rely and act on any order, request, instruction or other communication given or made (or purporting to be given or made) by the Client or any person authorised on the Client's behalf, without further enquiry on the part of the Company as to the authenticity, genuineness authority or identity of the person giving or purporting to give such order, request, instruction or other communication.
5.8 The Client will be responsible for and will be bound by all obligations entered into or assumed by the Company on behalf of the Client in consequence of or in connection with such orders, requests, instructions or other communication.
5.9 Cancellation/withdrawal of orders by the Client - If the Client requests cancellation of any order, the Company can only cancel such order if the Company has not acted upon such order, or if otherwise agreed by the Company.
5.10 The Company has the right, but not the obligation, to set, at its absolute discretion, limits and/or parameters to control the Client's ability to place orders or to restrict the terms on which a Transaction may be made. Such limits and/or parameters may be amended, increased, decreased, removed or added to by the Company and may include (without limitation): (i) controls over maximum order amounts and maximum order sizes; (ii) controls over total exposure of the Company to the Client; (iii) controls over prices at which orders may be submitted (including, (without limitation, controls over orders which are at a price which differs greatly from the market price at the time the order is submitted to the Company’s order book); (iv) controls over any electronic services provided by the Company to the Client (including ,without limitation, any verification procedures to ensure that any particular order or orders has come from the Client); or (v) any other limits, parameters or controls which the Company may be required to implement in accordance with Applicable Regulations. The Company may in addition require the Client to limit the number of open Transactions which the Client may have with the Company at any time. The Company shall notify the Client of the limits and restrictions applicable prior to Client placing an order.
5.11 The company does not allow actions or non-actions based on arbitrage calculations based on different systems or platforms in the Forex markets.
5.12 The company is entitled, by its own discretion, to cancel any trade that has been executed due or in connection with an error, system malfunction, breach of the Agreement by Client, etc. The company's record will serve as decisive evidence to the correct exchange rates in the world markets and the wrong rate quote given to the client, and the company is entitled to correct or cancel any trade based on the correct exchange rates.
5.13 Trade Reporting - Client can see his open trades ("positions") and guarantee funds situation at any time by accessing his account in the company's platform and viewing past trade's reports generated by the company.
5.14 Promotional Offers and Benefits – the Company may, from time to time and upon a specific agreement with Client, credit benefits or bonus amounts to a Trading Account and a Client will be entitled to use such amounts to make trades and satisfy any margin requirements under this Agreement, but will not belong to the Client and will could be withdrawn from the Trading Account, unless specifically agreed with Company.
6. Orders types
6.1 Limit Order - a Limit Order is an instruction to trade at a level that becomes more favourable to the Client. A Limit Order can be used to open or close a position. Each Limit Order has a specified price limit set by the Client (but subject to the Company’s agreement). A Limit Order will be triggered if the Company’s bid price (in the case a sell order) or ask price (in the case of a buy order) moves in the Client’s favour to a point where the Client’s order can be executed. Once the limit level is triggered, the Company will seek to execute the order at that price. If the Company cannot do so (e.g. because in attempting to execute the order, the price becomes less favourable to the Client), the limit order will remain operational, waiting for the price to move again in the Client’s favour, such that it is triggered again.
6.2 Stop Order - a Stop Order is generally placed to provide some risk protection, for example, in the event of the Client’s position moving into loss. A Stop Order can also be used to either open or close a position. Each Stop Order has a specific stop level, set by you (but subject to the Company’s agreement). The Stop Order will be triggered only if a transaction takes place on the Company’s trading platform at that stop level. Once the Stop Order is triggered, the Company will seek to execute the order at a level that is the same as the stop level (although it may be at a less favourable level).
6.3 Other orders explanations – Such as OCO'S (One Cancels the other), ID's (If Done) Trailing Stops etc., and more information, can be found on the Company's website.
6.4 Rollovers or Swaps - a Trade is automatically renewed ('rolled over') at night, to the next business day, without the need for the Client's intervention. Such rollovers are accommodated with interest debits or credits to the Trader's Trading Account, based on the interest rate differentials applicable to each currency and taking into account the Company’s own costs, depending on whether the position is long or short on the high interest rate currency.
6.5 Margin call - In the event that the client fails or is expected to fail to meet the amounts required to secure his open trades, the Company may demand that the client shall deposit such sums as required ('margin call'). In case the Client fails to meet such margin call, the Company may close out the Client's position(s). The Client acknowledges and agrees that this may result in a Transaction being closed out at a less favourable time or rate than might otherwise be the case and the Company shall not have any liability to the Client as a result of it closing out any Transaction in such circumstances.
7. Privacy and Data Protection
7.1 Due to the nature of the Company's business and relations with the Client, The Company shall hold some personal client information. All data collected, whether it is on paper or on a computer is safeguarded in order to maintain the Client Privacy.
7.2 The Company shall be permitted to use and/or disclose the Client Information (a) For internal use, including with affiliated entities; (b) As permitted or required by law; (c) For protection against or prevent actual or potential fraud or unauthorized transactions or behaviour (d) For computerized supervision of Client's use of the services, review and/or supervision and/or development and/or maintenance of the quality of services; (e) to protect the Company's rights or obligation to observe any applicable law.
7.3 The Client hereby grants the Company his/her permission to make use of his/her user details in order to provide updates and/or information and/or promotion or marketing purposes through the Clients e-mail address or other contact information. Cancellation of this consent shall be performed by providing written notice to the Company, and shall apply to new publications that have not been sent.
7.4 The Client agrees that the Company may record all conversations with the Client and monitor (and maintain a record of) all emails sent by or to the Company. All such records are the Company’s property and can be used by the Company, amongst other things, in the case of a dispute between the Company and the Client.
7.5 Affiliation- the Company may share commissions and charges with its associates, introducing brokers or other third parties or receive remuneration from them in respect of contracts entered into by the Company. Such affiliates of the Company may be disclosed with Clients information.
7.6 The Company's Trading Platform, Website or other services may require and use of 'Cookies'.
8. Advice, Information and Tax
8.1 The Company does not advise its clients in regard to the expected profitability of any trading action or non-action, and any tax or other consequences. The Client represents that it has been solely responsible for making its own independent appraisal and investigations into the risks of the Transaction. The Client represents that it has sufficient knowledge, market sophistication and experience to make its own evaluation of the merits and risks of any Transaction. The Client acknowledges that he has read and understood the Risk Disclosure Document which sets out the nature and risks of Transactions to which this Agreement relates.
8.2 Where the Company does provide market commentary or other information: (a) this is incidental to the Client’s relationship with the Company. (b) It is provided solely to enable the Client to make its own investment decisions; (c) that the information, at the time it has been received by Client, is still updated.
8.3 The Company shall not be responsible for the consequences of the Client acting upon such trading recommendations, market commentary or other information.
8.4 The Client acknowledges that the Company shall not, in the absence of its fraud, wilful default or gross negligence, be liable for any losses, costs, expenses or damages suffered by the Client arising from any inaccuracy or mistake in any information given to the Client.
8.5 The Company is under NO an obligation to assess the appropriateness of any Transaction for a Client under the Applicable Regulations, to assess whether or not the Client has the necessary knowledge and experience to understand the nature of and risks associated with the Transactions. All risks related to the above are under the sole responsibility of the Client.
8.6 Trader's Tax Allocations - Any tax applying on the Client and/or results from the Client's trading activity, including trading profits and/or trading losses and/or any charges and/or deductions made from the Client's Deposit or Client's Equity, shall be under the Client's full and sole responsibility. The Client shall personally report and pay any personal, federal, state and local tax liability he is obligated to, if applied. The Company serves as a mediator only and does not collect deduct, pay or withhold tax from the Client. The Company's reserve the right, if ordered by an official entity, to deduct tax from the Client and deliver it to the proper tax authority as ordered by the official entity.
8.7 Account Balances - Account balances and statements are displayed within the trading platform made available to the Client by the Company. Common terms definitions can be found on the Company's Website.
9. Closing an account and cancellation of the agreement
9.1 Either party may terminate this Agreement by giving ten days written notice of termination to the other. Either party may terminate this Agreement immediately in any case of any breach of this Agreement or event of Default by the other Party. Upon terminating notice of this Agreement, Client shall be under the obligation to close all open positions, otherwise, the notice shall become void, or the Company shall have the right to close all open positions without assuming any responsibility.
9.2 Upon termination, all amounts payable by the Either Party to the other Party will become immediately due.
9.3 Termination shall not affect any outstanding rights and obligations according to the applicable law and the provisions of this this Agreement.
10. Indemnities and Limitations of Liability
10.1 THE SERVICES OF THE COMPANY ARE PROVIDED "AS IS" AND "AS AVAILABLE", AND COMPANY MAKES NO WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE. THE COMPANY DOES NOT WARRANT THAT COMPANY WEBSITE(S), SERVERS, OR E- MAIL COMMUNICATION ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE COMPANY WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF TRADING PLATFORM OR WEBSITE(S), INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
10.2 Client acknowledges and agrees that the Trading Platform follows the relevant market, whether the Client is in front of his computer or not, and whether the Clients computer is switched on or not, and will exercises the order left by the Client if applicable.
10.3 The Client shall, upon first demand by the Company, compensate the Company from and against all liabilities, damages, losses and costs (including reasonable legal costs), duties, taxes, charges, commissions or other expenses incurred by the Company.
10.4 The Company shall have the right to set-off any amount owed by the Company to the Client, against any debt or other obligation of the Client towards the Company. In any event of Default of Client (voluntary or involuntary insolvency procedures against the Client) all debts, future debts and other obligations of the Client towards the Company, shall become immediately due.
10.5 The Client agrees to indemnify and hold harmless the Shareholders, Officers and Directors of CTFC, Limited from any and all personal liability related to the actions and/or inactions of CTFC, Limited trading as Caesar Trade.
11. General Provisions
11.1 The Company has the right to amend the Agreement without obtaining any prior consent from the Client. If the Company makes any material change to the Agreement, it will give at least ten Business Days notice of such change to the Client. Such amendment will become effective on the date specified in the notice. Unless otherwise agreed, an amendment will not affect any outstanding order or Transaction or any legal rights or obligations which may already have arisen.
11.2 Partial invalidity - If, at any time, any provision of this Agreement is or becomes illegal, invalid or unenforceable in any respect under the law of any jurisdiction, neither the legality, validity or enforceability of the remaining provisions of this Agreement nor the legality, validity or enforceability of such provision under the law of any other jurisdiction shall in any way be affected or impaired.
11.3 Joint account - If the account is a joint account (on the name of more than one entity), then each of the entities in the account shall be authorized to represent the other entities towards the Company, with no requirement of any prior notice or approval from the other entities. Each of the entities in the account agrees that any notice or instruction given by the Company to any of the entities shall be considered as given to all the entities. In case of contradiction between instructions given to the Company by different entities, then the last instruction received by the Company will prevail.
11.4 Language, Notices and Complaints - All communications between the Company and the Client will be in English, except oral communication which can be in any language, suitable to the Client and the Company.
11.5 Unless otherwise agreed, all notices, instructions and other communications to be given by the Company shall be given to the address or fax number provided by the Client, or via e-mail or other electronic means, details of which are provided by the Client to the Company. In the event of a complaint, we hope that our customer support department is able to handle your issue and make every effort to resolve it. In the event that we are unable to accomplish this, any complaint shall be directed to the Financial Services Complaints, Limited (FSCL). FSCL's website is www.fscl.org.nz which contains all up-to-date contact information and procedures for filing a complaint for invetigation. FSCL will investigate the complaint and make every effort to resolve it. __________________________________________________________________________________________________________________.
11.6 Governing Law - These Terms and any relationship between the Company and the Client shall be governed by law applicable in the New Zealand and subject to the exclusive jurisdiction of the New Zealand courts. The Company shall have the right, in order to collect funds owed to the Company by Client or to protect the Company's rights such as good-name, intellectual property, privacy etc., to immediately bring legal proceedings against Client, in the Client's residency and according to the Client's residency applicable law.
11.7 No Right to Assign - No rights under this Agreement shall be assignable nor any duties assumed by another party except to/by an affiliate of The Company. Upon assignment to an Affiliate of the Company, the terms of this Agreement may be amended to fit any applicable regulation effective upon the assignee, and Client hereby consent in advance to such regulatory modifications to this Agreement. This Agreement shall be binding upon and inure to the benefit of the successors heirs of the Client.
11.8 Dormant Trading - If the Client will not perform any trading activity or his trading activity will be in very low volume, for the time period defined by the Company, or if the Trader does hold minimum funds in his account, defined by the Company, the Company may, subject to a notice given to the Trader, charge the account with Dormat Trading commission, at a rate to be determined by the Company from time to time, close any open trade and/or the Client access to the Account and/or terminate this Agreement.
No matter if you are a former or an existing client or just a visitor on our website, the privacy of our users is one of CTFC Limited (the "Company") main concerns, therefore the company is committed to safeguard all personal information collected from our valued clients.
1. By providing to the company your personal information such as Full Name, Mailing Address, ID number, Passport Number etc., you are providing the company with full consent to gather, utilize, store and protect the information provided in the manner described below.
2. The Company will collect personal information from clients under the below circumstances:
2.1 When opening a Live/Demo trading account with The Company (When filling in electronic registration forms).
2.2 When funding your personal trading account.
2.3 When withdrawing from your personal trading account.
3. The Personal Information that may be Collected Includes:
3.1 Personal Information such as Full Name, Address, Date of Birth, ID Number and Occupation.
3.2 Financial Information such as assets, investment experience and monthly income, in order to evaluate your trading experience.
3.3 When funding your account or withdrawing from your account, we may request documents such as a copy of an ID Document, Utility Bills and a Bank Statement.
4. The above information collected from clients, help The Company understand your financial needs, provide you with products and services suitable to your needs, process your account transactions in a timely manner as well as provide you with the highest level of customer support.
5. Clients willingly provide The Company with the personal information collected in the following ways:
5.1 On Completion of Electronic registration forms placed on the Company's Website or on a The Company Mini site.
5.2 When funding or withdrawing from trading accounts, clients voluntarily provide required documents.
5.3 When trading on the Company's system.
5.4 When contacting The Company or responding to a promotion advertised.
7. The Company will utilize the information collected from clients for the following purposes:
7.1 To verify clients identity.
7.2 To set up, maintain and manage clients’ personal trading account.
7.3 To process deposits and withdraws in clients’ personal trading account.
7.4 To keep clients up to date with news, updates and new promotions at CTFC Limited.
7.5 To analyze client activity in order to improve and provide clients with the best products and services.
7.6 To provide clients with top – quality customer support.
8. The Company does not share any client information with any affiliated or unaffiliated third parties. Only under the below circumstances will client's personal information be shared:
8.1 In order to open, operate and service your personal trading account, The Company may share information with service providers such as attorneys, accountants, auditors, and other financial professionals.
8.2 In order to protect against fraud, money laundering, unauthorized transactions, claims or other liabilities.
8.3 Income, credit history, net worth, or income information, will not be shared by The Company under no circumstances.
8.4 The company may share information with affiliates and introducing brokers, mainly for the calculation of these entities' compensation.
9. Right on top of the Company's priority list is the client's security. Therefore The Company takes all the necessary steps to make sure that your data is safe with us.
9.1 The Company uses the top notch data security technology, firewalls and data encryption.
9.2 Every client owns his own personal user name and password which he uses to access The Company systems.
9.3 All client information at The Company's Website is restricted to a small group of management and employers that need to use this information.
11. Questions, Concerns or Complaints
11.1 If you have any questions, concerns or complaints, please don’t hesitate to contact us via phone, email or chat 24/7.
11.2 The Company offers customer support in different languages.
CTFC Limited (the “Company”) is a Forex trading Services Company (as defined below), Incorporated in New Zealand. This Document is provided for your (the "Trader") information and attention:
Prior to applying for an account the Client should consider carefully whether trading in the Foreign Exchange Markets and CFD's etc. offered by the Company, (Hereinafter: "Forex Trading") is suitable for him in the light of his circumstances and financial resources. Trading in some Financial Instruments entails the use of “leverage”.
In considering whether to engage in this form of trading, the Client should be aware of the following:
Each trader is required to deposit collateral with the Company, which is earmarked to cover certain losses sustained in the Trader’s account or transaction costs sustained by the Trader. Additional costs may also be sustained by the Trader which is outlined in the Trader’s Agreement.
2. Rules and Regulations
Traders must know and follow the rules and regulations applicable to the Company's Trading program as set forth in the documents and agreements delivered to and signed or approved (by way of internet approval) by the Trader. Not following the rules and regulations applicable to Trading or any other applicable regulation may result in forced closure of positions ("Trades"), temporary freezing of your account, closing your account and/or other actions necessary for the protection of the Company.
3. Competition and Sophistication
Trading requires in-depth knowledge of the Securities and Forex markets, trading techniques and strategies. In attempting to profit from Trading, Traders compete with Professional traders, market-makers, etc.; therefore, a high level of investment and trading experience is necessary. No guarantees are offered or represented by us regarding the returns that can be expected from Trading.
4. Possible Loses
Unless otherwise specifically published by the Company, the Company does not warrant that it will be able to stop-loss losing trades and will not be subject to any liability.
5. Pay Attention to Your Account Statements
It is very important for you to reconcile your account on a daily basis. Your review should include confirmations, and monthly statements. Any suspected discrepancies should be immediately brought to Company's attention. All trade confirmations and monthly statements will be deemed accepted by you if not complained of upon receipt.
6. Risk of Trading In Forex Markets
6.1 Forex trading carries a high degree of risk. The leverage available in forex trading means that a relatively small movement can lead to a proportionately much larger movement in the size of any loss or profit. It can work against you as well as for you, and lead to large losses as well as gains. Forex trading markets characterized as high volatile markets, therefore in involves high risk, and may cause high loses to the deposit funds, and in a short period of time. The company is and will, in no way, responsible to the trades executed or not executed, by the client.
6.2 Traders are ultimately responsible for all of the losses suffered in their account. As a consequence, Traders should be prepared to lose all funds which they deposited used for Trading. Traders are also responsible for losses that exceed their profits and deposits. Traders should never fund their trading activities with retirement savings, loans, mortgages, emergency funds, funds set aside for purposes such as education or home ownership, or funds required for current income or present or future medical expenses.
7. Profit Taking is not certain
Traders should not believe claims of large profits resulting from Trading. Traders should realize that Trading could result in immediate and substantial losses of the capital invested, including additional capital that may be required by investing on leverage/margin.
8. Transaction Costs May Reduce Profit Taking
Be aware that every time an individual trade is placed, the Company profits from the Ask/Bid Spread. These transaction costs are a major cause of Traders not being able to increase their trading size and developing as a trader. The total daily/monthly/yearly commissions may add to losses and/or significantly impact and reduce profits.
9. Use of Leverage or Margin
Use of Leverage or Margin May be a Speculative and Costly Strategy. Trading using Margin is generally used by traders as a way to increase their purchasing power in order to be able to open a larger position without paying for it in full. Trading on leverage or margin, or the use of leverage generally, may result in losses beyond the initial investment or deposit. Extreme caution should be exercised relative to your use of a margin account.
10. Financial knowledge of the client
Traders must be knowledgeable in the use and functionality of the Trading software provided by the Company, or by any third-party provider, in order to correctly interpret account information and to be able to place orders correctly. Traders are responsible for all orders placed in their account, regardless of your understanding of the system functionality. If you are not in complete understanding of the way the system operates, do not trade before obtaining the required knowledge.
11. Overnight Positions are Risky
Holding large positions, especially after the close of the relevant market, may result in considerable losses. Opening prices (next day) can be significantly different from the previous day’s closing prices; also, trading in CFD's with respect to securities can unexpectedly be halted during trading hours for a variety of reasons and prices can vary dramatically at the re-opening of trading with no interim capabilities of trading during such time periods. Such prices changes may significantly change the result of stop-loss orders.
12. Good Trading Executions May be Subject to Conditions Beyond Company's Control
Using limit orders, if applicable, is highly recommended when opening a trade, to avoid executions at prices significantly different from the prices quoted at the time of order entry.
13. Traders Must Know the Proper Procedures For Changing Or Canceling Existing Orders
In a fast moving market, or otherwise, attempts at canceling an existing order and replacing it with a new one may result in an execution of duplicate orders. In such situations, Traders are wholly responsible for both executions and any resulting losses.
14. Company Makes No Warranty Regarding the Effectiveness, Accuracy or Efficiency of the Trading Platforms
From time to time, Traders may have difficulty accessing their account data due to a possible myriad of technical problems. Colmex makes no warranty of merchantability, no warranty of fitness for a particular purpose, and no other warranty of any kind, express or implied, regarding this service, data or information provided thereby, or any aspect regarding the order entry or execution services, except as required by applicable law, regarding possible damages, including, but not limited to, lost profits, trading losses or damages that result from reliance on inaccurate data, or delay or loss of access to customer account execution services.
15. Redemptions and Distributions
Redemptions and Distributions May Only be made if there is Available Cash or Equity. Pursuant to the Trading Agreement upon the Trader's request and subject to available funds, the Company shall distribute back to the Trader, any part of the Trader's Equity, not securing any trade. Available funds will depend upon the financial condition of the Company’s Trading Account, as well as the financial condition of the Trader’s Account. Thus, in the event the Trading Account has suffered losses unrelated to the performance of the Trader’s Account, the Company may be unable to satisfy redemption requests or request for distribution of cash or securities. The Company is Not Covered by Insurance in Case of Misconduct by Our Agents or in case of Insolvency.
16. Exploit Your Opportunity for Success
To enhance your opportunity for success, you should consider trading to be a profession that will require you to be available each and every day during market hours. Even with such commitment, there is no guarantee that you will be successful in implementing your investment/trading strategy.
17. Electronic Trading Requires Some Degree of Sophistication
Persons who are relatively new to electronic trading should strictly limit both the number of trades they do and the size of their trades to reduce the risk of large dollar losses during the learning process. Nearly all persons who are new to electronic trading suffer losses. Only persons who can sustain substantial losses during the learning process should attempt to engage in such electronic trading. The length of time required developing the requisite skill and discipline necessary to trade successfully varies with different individuals.
18. The Company is not a Registered Broker-dealer or Investment Advisor
The trading services provided are intended to provide timely information to professional and non-professional traders on market developments and other public events and by providing a mechanism for execution of trades. Nothing in this service constitutes investment advice or a recommendation by the Company or its affiliates to buy/sell or hold a particular security, financial product or instrument discussed therein or the suitability for making any such investment. The Company is neither registered investment advisors nor broker dealers.
19. The Company Does Not Absorb Trader’s Losses
Traders are required to be responsible for all losses sustained in their accounts, which on occasion, may exceed the required deposit.
20. Cease of commerce
20.1 Due to the fact that commerce system is based, amongst others, on networks for the exchange of information and the Internet, the commerce or any part thereof may be ceased and/or disrupted and etc., without prior notice or for reasons which are not under the Company’s control. In a situation in which commerce is disrupted, the Company shall be permitted to close all open transactions made by the customer, without prior notice, inasmuch as possible in fair prices reflecting the market condition at that moment. You shall have no claim, demand or right for indemnification in such an event, with respect to any damage claims that were caused due to the cease of commerce and/or due to transactions performed or not performed.
20.2 In general, in the event of problems with the information exchange network, the internet etc., the Company shall be entitled to stop commerce at its sole and exclusive disclosure, without an obligation to explain or any other obligation, except for giving notice regarding the problem and the ceasing of commerce. In such an event, the Company shall be entitled to stop and/or enable the holding of the positions in the Customer’s accounts until their expiration. It is hereby clarified that since the information is received from international information providers who are a third party, it is impossible for the Company to be responsible for the updating and accuracy of the information appearing in the website and or trading platform and its conformance with the updating pace of the international market. In the event that an error in transmission of the information becomes known, the Company may stop the posting of this information and posing of a notice in the system.
21. Force majeure
The Company shall not bear responsibility to any harm or any form which shall be caused to the Customer in the event that such harm is the result of a force majeure and any outside event which is not in the control of the Company which influences commerce in the website. The Company shall not bear any responsibility for any delay in communications and/or failure in the internet, including, without limitation, computer crashes or any other technical failure, whether caused by the telephone companies and various telecommunication lines, the ISP computers, the Company’s computers or the Customer’s Computers.
22. The Trader’s Deposit or Equity is not segregated within the Trading Account
22.1 This is in part due to the fact that it is the Company, and not the Trader, which maintains an omnibus account with the broker-dealer and it is the Company that consequently is the party to each stock trade even though the trade is for the benefit of a particular Trader.
22.2 By agreeing to trade with the Company, you represent that either you understand the English language or you have had someone independent of the Company read and interpret any such account opening documents for you prior to the execution of the actions which will cause the Agreement to be in effect.
22.3 You further acknowledge that you are investing only risk capital in this account, that all trades are conducted on an unsolicited basis and that you are not relying on any information, advice, be it financial, legal, tax or otherwise, or representation by Company's agent thereof. Furthermore, Company accepts any and all such orders only on the understanding that you are a knowledgeable and sophisticated investor who has the risk tolerance necessary to invest pursuant to a speculative trading strategy; if Company is wrong in this understanding, then do not use this service.
Each withdrawal must be approved and is not automated as we have many offers that require us to review before sending out.
Additionally, we make every attempt NOT to cancel trader's bonuses when a withdrawal is made which requires additional time to look at.
Our staff tends to process withdrawals for our Standard Accounts within 1 business day, but can take 3-5 business days.
Withdrawals for 400% Bonus Clients are processed Bi-Weekly (Wednesday and Sunday) with money sent on Monday.
There are no fees for withdrawing in a regular account with us.
How to withdraw?
We have a simple one-page online form that you can fill out or print in PDF format.
We request that you sign it and email it back to us for prompt response. By not providing this information, requires us to find your details and can be time consuming. The more information that you provide, the faster your processing will be.
In order for the withdrawal to occur, we need verification documents to be in order:
1. Photo ID – Passport or Driver’s License primarily
2. Proof of Address
3. If using credit card, a copy of the front and bank. You can cross out the middle eight numbers. We do not keep your card number of file.
If you have open positions when requesting a withdrawal, please state that you want to proceed even though a margin call may occur.
If you are using a BONUS that is not redeemable, you are required to have the same balance as your deposit was. If it is lower, please acknowledge that you want your bonus cancelled.
If you are using BONUS that is redeemable and you request a withdrawal before the required volume is met. The bonus will be cancelled. Most of the time, we will reinstate the bonus when a matching deposit occurs. We realize that traders need cash from time to time and want them to make use of our unique bonuses.
If you have claimed a PHYSICAL BONUS and the terms not met then we require a letter the allows CaesarTrade to deduct the value of the physical bonus from the requested withdrawal. After processing, the time it is received depends on the method of withdrawal.
The approximate times for payment are:
• Credit Card Processing – 2 Business Days;
• Bank (Wire) Transfer - 2 to 3 Business days.
Only credit card deposits are sent back to your credit card
We can only send your credit card deposits back to your card for a full refund. All profits are sent by Bank Transfer.
Can there be a delay in payment?
Most of the time it takes 1-2 business days, and 3-5 business days for 400% trading accounts. Large withdrawals, including the entire process, can take an indeterminate time. Normally it takes 14-15 business days.
We are in constant contact with our traders
If you have a question about our terms or our withdrawals, talk to us. We try to be as transparent as possible and prompt in your trading needs.
It is our policy to provide the best trading conditions for our traders through top-notch liquidity, trading incentives and offers, and quality information.
As a result of our focus on the client, our offers are very aggressive and are designed to attract long-term traders who use our offers to enhance their trading activities. The policies outlined below are designed to create a fair and balanced trading environment.
One of the core principles that we work from is how a trader makes money. It is our job to provide liquidity so a trader can profit from the market and honor the clients withdrawal.
Trading Program Policies
What Separates Us from Other Forex Brokers
We assume that you will profit. As a result of this simple concept, we have to structure our business accordingly.
STP (straight through processing) & Market Making
There is a significant misunderstanding as to what brokers offer and how they profit from traders as the Forex industry is large and highly competitive.
STP and ECN execution is when someone other than the broker takes the other side of a trade that a client makes. The client should be aware that liquidity is normally not existent for small volume trades and that leverage on True STP and ECN is just 100:1 on Forex and signifcantly less for CFDs.
Market Making is when the Forex broker creates the liquidity and market for your trades. This doesn't mean the broker is assuming you will lose, but it does mean that he uses proprietary means to ensure the liquidity of the trades.
You are entitled to ask us how we execute our trades for you. And, like segregated accounts, we will offer STP/ECN execution for you upon request if you trade a specified volume per month. On the most part, we are a Market Makers for your trading.
Our terms and conditions are laid out clearly and concisely. We endevor to make every effort to inform our clients concerning periodoic chenges to the terms and conditions.We try to make every effort to inform our clients about our terms and conditions.
We Do Not Share Trading Volume and Commissions with Money Managers
We have found this to be a conflict of interest as many of the Money Managers we have worked with were more interested in their commission checks than their clients' equity.
We Do Not Encourage Our Sales Representatives to Ask for Deposits
Our focus in contacting you is to build a long term relationship where we can cater to your trading needs. We consider trading needs as knowing who you are, your goals and plans, ensuring you understand how to operate our software and know about our services, and responding to questions that you may have.
Reserving the Right to Change Our Conditions
1. We don't change our offers arbitrarily. We base our decisions on observations and statistics.
2. Our offers are unique and normally not offered anywhere else, so as a matter of policy we reserve this right to protect the integrity of what we are offering.
3. We are not a casino.We give traders the means, tools and opportunity to prosper on a consistent basis. We do not give our generous bonuses and leverage and diversity of markets so that gamblers can use these funds for a quick "big hit".
Some of our offers, in particular, our 400% offer, provides such large leverage we reserve the right to change the leverage. Please note that we do not target any trader specifically. Even when the leverage is reduced, you will normally still have over 500:1 leverage for Forex and 100:1 leverage for Gold in regards to your deposit. Plus, a 30% stop out which increases your leverage. Additionally, we do not raise spreads overnight nor lower leverage going into the weekend.
Normally, Leverage will drop during Economic Events or Volatile times.
If you want GUARANTEED fixed leverage at a certain time, then you MUST be in contact with your sales representative in order for us to arrange this for you. A good starting point is email@example.com
1. If a market is volatile, especially during economic events, your specified Stop order (either entering or exiting a trade) will be at the best price that occurs after the volatile move that occurred, most notably through a Spike or Gap.
Stop Outs & Margin Calls
1. Besides bonuses, many forex brokers offer Guaranteed Stop Outs. As our offers are very strong, as a matter of policy, we do not offer this unless specifically requested. The market does not offer this guarantee so when a broker offer this, this is a loss to the broker.
2. Our Margin Call is normally at 100% and our Stop Out is at 30%.
Rollover is when, as a service, brokers rollover expiring Futures contracts to the next month. As a result of customer misunderstanding of rollover (since there is a price differences between one contract and the next one), in addition to allowing micro-lot trading, we operate along the lines of online US futures brokers who do not rollover contracts for clients when expiration occurs.
Upon notice and within, approximately, 3 business days of expiration, we will automatically close the trade. If we did not, the trade will freeze upon expiration. If the trade freezes, we will close the trade based on the last price for that contract.
We will notify you by email when expiration will occur and provide you the opportunity to request rollover for your contract as well. Based on availability, we will rollover your contract(s).
To learn when your contract is coming up for expiration, please go to our Calendar page: www.localendar.com/public/caleric
Requesting Deposits, Profits and Non-Redeemable Bonus
1. This is in regards to our 400% account where some clients attempt to withdraw the bonus upon closing their account with us. This alerts us to potential misuse of our offer, such as hedging. If we see this action taken; especially when previous profits were sent then we suspect hedging activity. If, after further review, we suspect hedging then we will close the account. From our observations, a trader who is making positive cash flow with us doesn't suddenly close an account. And our traders are very good at separating profits to their deposits and bonuses.
In the near future, we will be writing in detail the logic behind this offer which he had before but it didn't appear people read what we presented.
1. We require consistent trading behaviour. We may not pay profits on accounts that place one or two big trades, for example, then trade rapidly the remaing volume requirements. That is not the intent of the offer.
2. We ask for confirmation on our terms as we do not like to argue with clients. If an argument ensues, we will attempt to act in a professional manner and may close traders account.
3. We do not appreciate clients that read our policies in detail and ask about clarification, but then claim they cannot speak English. Maybe that is the case, but we do make an attempt for phone conversation and personal service.
4. Our offer is run by our support department, and you will not have an account manager. Technical issues are looked into but may not be in a timely manner as our regular and VIP clients take precedent.
5. You are part of a trading room where provide proprietary funds to you. As a result, sometimes there may be a shortage in liquidity and leverage may change. Delay in execution and limitation in lot size may occur. We will try to make an effort to alert you of these changes, time permitting.
6. Due to the significant leverage and bonus that we offer, on average, there may arise from time to time a situation where we cannot pay what the trader is expecting. We try to be fair based on internal research, but may upset the client. As we wrote, on the 400% page, we may take action in a clients account without any reason given.
Again, this offer is the ONLY one in the industry and it takes time to develop internal policies to protect it for a general trading community globally.
Hedging that we Allow
Internal hedging of your position is allowable. Internal hedging is the ability to buy and sell the same instrument in the same account. Normally this occurs when a trader encounters drawdown and wants to limit losses until the trade works back in favor. On the most part, traders do not do the best job in this regards and we do try to present information to have better performance in this regard.
Hedging that we Do Not Allow
The hedging that we cannot accept and cannot pay a trader his/her profits is when they are using our aggressive offers against other brokers.
1. When a client places very limited trades, while using a very aggressive and attractive policy, then wants to withdraw profits raises red flags.
2. When a client places very limited trades, while using a very aggressive and attractive policy, then wants to withdraw profits and the initial deposit is confirmation enough.
3. Normally, a client interested in hedging also contacts the ceo and another representative of the company in order to be friendly and make statements that are contrary to what will occur in their trading account.
4. On our 400% Regular offer, consistently requesting withdrawal upon very few trades with significant leverage. A regular trader who has made a significant amount, and has already withdrawn, and who has a high degree of accuracy, will tend to trade for a longer period of time to maximize profits. Additionally, the pattern is repeated by a multitude of traders who come from the same Region and/or IB/Affiliate. Additionally, it has come to our attention that Forums (not necessarily in English) are actually writing about how to hedge against us. The patterns that we state here are, we believe, a result of this and reconfirms our policies and actions at this time.
5. On our 400% Regular offer, where between very small lot sizes where no profit or loss is generated, there are large lot size transactions where profits are made then withdrawal requested. Additionally, the pattern is repeated by a multitude of traders who come from the same Region and/or IB/Affiliate. Additionally, it has come to our attention that Forums (not necessarily in English) are actually writing about how to hedge against us. The patterns that we state here are, we believe, a result of this and reconfirms our policies and actions at this time.
6. We offer $100 to any trader that alerts us to forums that encourage misuse of our offers.
7. Mentioning in conversation that another "broker" never paid you. Not all brokers are bad. There may have been a reason for this.
Arbitrage is making a risk-free trade against the broker through the use of errors in its data feed, or a misplacement of bonus of credit in the traders account.
This can occur especially in exotic tradable instruments which we specialize in.
1. A client trades only exotic pairs in patterns that appear to test the quality of the price quotes
2. The trader scalps and has a seemingly 100% track record and the time between opening and closing transactions is essentially 0 seconds.
3. Data spikes that distort profit and loss
4. Textbook Behaviour:
- Trading small lots for testing purposes. Then place significant large lot trades with high rate of success.
- Request a regular account. Ask for large leverage and low spread. Refuse a welcome bonus.
- Trade during low liquidity hours, or during economic events. Make successive trades that pick all bottoms and tops. Make and request outsized profits.
These notes are a work and progress and we will try to update them. Always feel free to contact us at anytime for further information.
When something does not go the way of the trader, we sometimes encounter threatening emails. Normally, the threats relate to posting on ALL of the leading Forex forums a very negative image of who we are. And, now, after being a registered FSP in New Zealand they will also notify the disputes department. Our reputation is important to us and we do feel disappointed when clients are very quick to the draw. We want the opportunity to address the problems or issues that may arise before taking your issue to a 3rd party.
As a result, we will normally contact the client and say that our services may not be appropriate and, if we can, we will refund the client their last deposit with us.
If the trader is using an offer where we already suspected the client of arbitrage and hedging, and worked out a compromise with that trader, but discovered that comments were made by this client in a disparaging manner in a public setting, we will close the client's account. No profits will be issued.
Always feel free in contacting us as we believe the client is our only priority and we want to provide a superb trading experience which is why we felt it important to share with you policies that we believe our in the best interest of CaesarTrade and the Client.